Production and shipping
Production time varies by dress and customization. For a style-specific timeline, email hello@promspark.com with the product link and your event date. Shipping is separate from production. Review the available shipping options and charges at checkout.
Shipping
Production and shipping times vary. Review available shipping options and charges at checkout, and see our shipping policy.
Returns and refunds
Eligible standard-size dresses may be requested for a change-of-mind return within 14 calendar days after delivery. The buyer pays return shipping, a 15% restocking fee is deducted from the dress refund, and original shipping charges are not refunded. Custom-size dresses are not eligible for change-of-mind returns. Approved refunds are initiated within 3 business days after we receive and inspect the return; your payment provider may take longer to post it.
Email hello@promspark.com before sending a return. Defect remedies and applicable legal rights remain unaffected. See our refund policy for complete terms, including standard-size exchanges.
Frequently Asked Questions
Will it arrive in time for my event?
Production and shipping times vary by style and destination. Before ordering for a specific event, email hello@promspark.com with your event date and the dress link so we can confirm the style's production timing. Review available shipping options at checkout.
How long does shipping take?
Shipping time and cost depend on your destination and the options available for your order. Production time is separate and varies by style. Review shipping options and charges at checkout, or contact hello@promspark.com with the dress link and event date.
What is the Standard vs Expedited timeline?
Any standard or expedited shipping options offered for your order appear at checkout. These are shipping services, not production timelines. Production varies by style and customization; contact hello@promspark.com with the dress link and event date to confirm the timing before ordering.
Is it see-through under flash?
Lining and coverage vary by dress and color, and photos cannot confirm flash opacity. Email hello@promspark.com with the product link if you need the lining and fabric details checked before ordering.
How do I choose the right size? Do you offer custom sizing?
Use the size chart on each product page and measure with a soft tape. Custom sizing and any charges depend on the style and options shown for that product. If you are between sizes, email hello@promspark.com with your measurements and the dress link for a fit check before ordering.
What is your return and refund policy?
Eligible standard-size dresses may be requested for a change-of-mind return within 14 calendar days after delivery. The buyer pays return shipping, a 15% restocking fee applies, and original shipping charges are not refunded. Custom-size dresses are not eligible for change-of-mind returns. Approved refunds are initiated within 3 business days after receipt and inspection; payment-provider posting time varies. Defect remedies and legal rights remain unaffected. See our refund policy for full terms.
Can I cancel or edit my order after I order?
Email hello@promspark.com as soon as possible with your order number and requested change or cancellation. Whether a change or cancellation is possible depends on the order's production status and the applicable policy; please wait for our confirmation.