Shipping policy

Shipping & Order Timing

After you place an order, we send an order confirmation email. When your dress ships, we send a shipping confirmation with tracking information.

Production before shipping

Many PromSpark dresses are made after an order is confirmed. Production time varies by style and selected options. It is separate from carrier transit and is not covered by a single storewide delivery estimate. If you have an event deadline, email hello@promspark.com before ordering with the product link, color, size, destination, and date you need the dress. Our team can confirm the current production timing for that selection.

Shipping options and charges

Available shipping methods and charges for your destination are shown at checkout. Carrier transit begins after production and dispatch. Any timing provided is an estimate, not a guaranteed event-date delivery. A faster shipping method does not necessarily shorten production.

Tracking and delivery issues

Use the tracking link in your shipping confirmation to follow the parcel. If tracking stalls, a parcel is marked delivered but cannot be found, or it arrives damaged, contact the carrier and email hello@promspark.com with your order number and tracking details. We will review the issue and explain the available next steps. Nothing here limits rights you have under applicable law.

For change-of-mind returns, damaged or incorrect items, and refunds, see our Refund Policy.